Refund Policy

Last Updated: November 1st, 2025

At Agency Supply, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a straightforward 30-day money-back guarantee on all our digital products.

Our 30-Day Money-Back Guarantee

We offer a full refund within 30 days of your purchase date for any reason. We believe in our products and want you to feel confident when investing in AgencyOS and our other offerings.

What's Covered

Our refund policy applies to:

• AgencyOS - Our core Notion-based operating system

• Order Bumps - Setup Guide, Branding Pack, and other add-ons

• Upsells - Automated Onboarding, Done-For-You services, and premium offerings

• All Digital Products - Any templates, resources, or digital products purchased from agencysupply.co

Time Frame

• Refund requests must be submitted within 30 days of your original purchase date

• Requests submitted after 30 days will be evaluated on a case-by-case basis but may not be eligible for a full refund

How to Request a Refund

Requesting a refund is simple and straightforward:

Step 1: Contact Our Support Team

Email us at [email protected] with the following information:

• Your order number or purchase confirmation email

• The email address used for your purchase

• A brief explanation of why the product didn't meet your needs (optional but helps us improve)

Step 2: We'll Process Your Request

• Our team will review your refund request within 3-5 business days

• We may ask clarifying questions to better understand your experience

• In most cases, refunds are approved immediately if within the 30-day window

Step 3: Receive Your Refund

• Approved refunds are processed within 10 business days

• Refunds are issued to your original payment method (credit card, debit card, etc.)

• You'll receive a confirmation email once the refund has been processed

• Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account

What Happens After a Refund

Once your refund is approved:

• Your access to the purchased products will be revoked

• You should delete any downloaded files or templates from your devices

• You will no longer receive updates, support, or access to community features related to the refunded products

Refund Limitations and Exceptions

While we strive to accommodate all reasonable refund requests, please note the following:

Refunds May Be Denied For:

• Fraudulent Activity - Suspected fraud, abuse of the refund policy, or violation of our Terms and Conditions

• Multiple Refund Requests - Customers with a pattern of purchasing and refunding products

• Completed Services - Done-For-You services that have been completed or substantially delivered

• Chargeback Filing - If you've already filed a chargeback with your bank or credit card company (see Chargebacks section below)

No Partial Refunds

• Refunds are processed for the full purchase amount

• We do not offer partial refunds on product bundles or package deals

• If you purchase a bundle and only want to keep part of it, you must choose between keeping the entire bundle or receiving a full refund

Special Circumstances

Technical Issues

If you're experiencing technical difficulties accessing or using your purchase:

• Please contact [email protected] before requesting a refund

• Our team will work with you to resolve any technical issues

• Technical issues that can be resolved do not qualify for refunds, but we're committed to ensuring you can access what you purchased

Accidental Purchases

If you accidentally purchased the wrong product or made a duplicate purchase:

• Contact us immediately at [email protected]

• We'll work with you to resolve the situation, which may include exchanging for the correct product or issuing a refund

Payment Disputes and Chargebacks

If you have a concern about your purchase:

• Always contact us first at [email protected] before disputing the charge with your bank

• We're committed to resolving any issues directly and quickly

If You File a Chargeback:

• This bypasses our 30-day money-back guarantee

• Chargeback fees may be deducted from your refund

• Your account will be permanently suspended

• You will lose access to all current and future products

• We reserve the right to dispute illegitimate chargebacks

We take chargebacks seriously because they cost us significant fees and administrative time. If you have a legitimate concern, please work with us directly—we want to make it right.

Questions or Concerns?

We're here to help! If you have any questions about our refund policy or need assistance with your purchase, please don't hesitate to reach out:

Email: [email protected]

Our support team typically responds within 24 hours during business days (Monday-Friday).

Our Commitment to You

We created this generous refund policy because we're confident in the value AgencyOS and our other products provide. We've helped 400+ agencies systematize their operations, save 10-15 hours per week, and scale beyond founder dependency.

If our products don't deliver that value for you, we want to make it right—either by helping you succeed with what you've purchased or by refunding your investment.

Your success is our priority, and we're grateful for the opportunity to serve you.

Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

Your purchase and use of our products constitutes acceptance of this Refund Policy.

Agency Supply
Email: [email protected]
Website: agencysupply.co

Thank you for choosing Agency Supply. We're committed to your success.